"Simple solution. BUNN should add a very clear and written indicator, "place cup here", and add the words "push to dispense" I agree that the easy solution for the store manager is to add a simple picture of the carafe with the cup properly placed and a hand with fingers on the button. As to the ADA and accessibility issues, I am an Occupational Therapist, so I'll just bite my tongue about why we work to allow 5% of the population the opprtunity to access what the other 95% gave access to. "