"This is a shade throwing article and nothing more. I have been in the market for a new sofa for about three months now. After ordering swatches from Anthropologie and not receiving half of them, even after communication, I moved on to West Elm. Now with them, talk about a nightmare on customer service. I have ordered swatches maybe five times now and they never have the fabrics I may want. Now, the sectional I wanted is no longer there. So I had to find something else. After searching more at WE, we chose a number 2. The sofa was $2,898.00 with an added $100.00 for white glove delivery and it would take 8-10 weeks to get it. Well, upon check out, I noticed another fee added. To my surprise another $300 was added for shipping and handling. At this point, I am pretty pissed off. So the sectional is now costing me $3,298 before tax!!! Before sending my order all the way through, I did some consumer review research for WE and what I found was horrific. They have the worst customer service, some people wait months for what they order, some don't even get what they ordered or find out weeks later that the product they already paid for is sold out. My point in this comment is that customer service is a major deal. I started my joy bird experience yesterday and am already very pleased with the company. I have worked in sales my whole life and if you treat your customers with kindness and respect, they will be life long customers. We can shop anywhere we choose, a company that cares about service and how the consumer is treated will always get my business, and I will share the good experience with anyone I can. It's especially important when buying online. I ordered a swatch kit last night and received a personal email with tracking and a 20% coupon for my first order. Oh and FREE shipping!!!! If places like joy bird or  wayfair can ship for free, why does WE charge so much. The author of this post is forgetting that part of running a business, is providing good service. Also, all marketing can be looked at as deceiving. Hello, its marketing!!! I will be buying my sectional from Joy Bird, and I will be doing so joyfully ;)"