"Oh, if you people only knew...If the furniture's quality were the only reason to be suspicious of this company, you'd be naive. The fact is, the "last mile" carrier they use, JB Hunt, who is responsible for picking up the cargo at the rail depot, holding it at their warehouse, and (theoretically) delivering it to your home, seems committed to making sure the process of getting your furniture as frustrating as humanly possible. I write this comment on the day of scheduled delivery #4, 45 days after they initially took custody of my Hughes Sofa.Here's how it works:1) Afree waiting 8+ weeks for your sofa to be built and shipped by rail to to a freight depot near your home, you'll receive a message from Joybird to expect a call from JB Hunt, the "last mile shipper", to schedule a delivery.2) Wait at least another week. Call Joybird to ask what's going on. Get the phone number ablong with the bill number from them so you can call JB Hunt yourself. Call JB Hunt asking why you were never called and have someone tell you they "left a message" which of course is false. Anyway, proceed to schedule your delivery which will be two weeks at the EARLIEST. (This is standard operating procedure. Deliveries to each "area" from their facility run on roughly a two week cycle- sometimes longer, so that is literally the best that they can offer you.)3) Expect that your first deliver date will be rescheduled at least once. Therefore, all plans to take time away from the office, scheduling the removal of your old sofa, and arranging the delivery with your building will be for naught. Get used to this.4) When the day comes when JB Hunt finally delivers your sofa one month later, it will probably be a day when you cannot leave work, and rescheduling would mean waiting another two weeks, so you enlist your poor girlfriend to handle taking receipt of the sofa. Big mistake. After unpacking the sofa from its carton, they will get it to the front door of your apartment where it will obviously not fit, at least not without unscrewing the legs, taking the front door off of its hinges, etc... they will do none of these things. You will have already taken the measurements of the door and hallway to ensure the dimensions of the sofa do not exceed your entry, so their inability to deliver it will be a source of confusion not just for you, but for the Joybird customer service agent as well, who will be very apologetic and empathetic about your plight. You explain to them that the sofa was thrown onto their flatbed truck, material-side down, with nary a drop cloth to protect it and have the photos to prove it. They will of course "make this right" and you trust them to do so, even if it means making a new sofa for you.5) Nearly a week later, receive a call from JB Hunt asking to schedule another delivery 2 weeks from that day. You hew and cry. This accomplishes nothing.6) Call Joybird and demand that a third party delivery service collect the sofa from JB Hunts warehours 10 miles away and be told they are not authorized to do that, but will have a manager call you. This never happens. Repeat this step 3-4 times until the next delivery date is nearly upon you so the Joybird CSR talks you into just waiting. Also, by the way, you then learn that they have a secondary shipper who could have handled the delivery from the beginning, but it would take two weeks to arrange shipment with them.7) On the day of the delivery, now 45 days after JB hunt has taken delivery of the sofa from rail freight, receive a call 90 minutes into the delivery window that the driver is sick and that the next delivery window will be... you guessed it... in two weeks.8) Call Joybird again... yadda yadda yadda... enough!I think their 90 day guarantee is built upon the premise that by the time you receive your furniture, assuming you actually do receive it, is that even if it is not up to your exacting standards that you will be grateful to have anything to put your butt cheeks on at all. The thought of that sort of ordeal is simply too much to bear. For instance, I haven't even taken gotten the damned thing yet and I would literally hire some guys and a truck to take a day off of work to go collect it from them, as though I was going to rescue a kid-napping victim. Do you think I would send it back for another model sofa because the shade of the fabric wasn't quite right?In other words, it's a trap. I don't care how great this sofa or how amazing the value is, nothing is worth this amount of aggregation, or bearing witness to Joybird doing literally nothing to resolve the problem.(Also, I did the math to calculate the speed of traveling 10 mile and two weeks and it comes to 0.0297 MPH. For fun, I googled the average traveling speed of a garden snail, which is, incredibly, 0.029 MPH. Therefor, at BEST, your furniture will be delivered literally at a snail's pace. You can't make this stuff up.)Consider this experience when you are worrying about whether they are using plywood to make their furniture or not because it will become all to clear that you will learn that in your heart, you really could care less."