"Despite Joybird's website saying "Ships in 3 days" my (non-custom) Joybird Soto Chair took 6 weeks to ship and 9 weeks to be delivered. The chair was broken on arrival. The delivery guy said the Joybird furniture is frequently broken. Rather than offered a quick replacement, I was told a new chair would be at least 5 weeks for a replacement. Customer service was not responsive. Instead my account was mysteriously deleted, so I was unable to leave a review on their website. Don't trust Joybird's artificially inflated reviews. I went with Article instead."