"I bought the Eliot Sectional from Joybird and it was beautiful, and their customer service is terrific. However there were lots of problems with the upholstery, so much so that I had a cushion replaced. But then a seam split open and a corner of the new cushion just kind of broke open. I had the sofa barely six months and it had very light use. They took it back and are refunding my money, which is great, but I don't have faith in the construction quality or upholstery quality to order again from them."