"It sucks that you have a carrier that does not put customers first. If that individual worked in the office that I worked in, they would be well on their way to being fired. Not all of us are bad, but unfortunately there is that small percentage who are and they stand out. We did better for on time delivery than FedEx or UPS this past holiday season. I know it is tough, but please to not judge the whole Postal Service based on a few workers. If there was something I could do to help, I would. You can file a complaint on-line that goes to USPS HQ in Washington DC. Maybe it will help. Good Luck and Happy New Year!"